Customer Testimonials

This was my first experience with DeNooyer Jaguar in Kalamazoo and their service department; I couldn’t be more pleased with the outcome and the experience. Jeff VanOrsdol, their Jaguar service manager, has the most approachable personality. Radiating a positive, can-do spirit that rests on a foundation of years of experience, he had me sold on their service even before I trailered our car down to him. With an 18-yr old X400, it needed a donor electronic control unit totally reprogrammed to my car, as well as its key FOB’s synced to its new brain. No other high-end European ... Read More

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Google - Jan 9, 2026

This was my first experience with DeNooyer Jaguar in Kalamazoo and their service department; I couldn’t be more pleased with the outcome and the experience. Jeff VanOrsdol, their Jaguar service manager, has the most approachable personality. Radiating a positive, can-do spirit that rests on a foundation of years of experience, he had me sold on their service even before I trailered our car down to him. With an 18-yr old X400, it needed a donor electronic control unit totally reprogrammed to my car, as well as its key FOB’s synced to its new brain. No other high-end European service center near where we live had such a capability. Jeff and his techs did…and did everything flawlessly. The car I thought would never run again — that I thought would have to be parted out — was made totally well. We live over 200-miles away from this Jaguar dealership, but with a right-hand S-Type from England, and an XJ6 Sovereign from Canada to keep this X400 company in the garage, we’ll definitely be frequenting DeNooyer Jaguar for their expert service when needed…if for no other reason than to be inspired by Jeff’s depth of technical expertise and affable, winsome personality.🐆

Excellent service. Thoughtful and thorough customer care given. Best dealer service experience live even had! Jeff and Dale are both amazing, friendly, thoughtful and helpful - by far made my visits to the service center the best I've ever had anywhere! I'm confident that my needs are addressed and their "above and beyond" thoroughness is top-notch!

Outstanding service! Best Jaguar service we’ve encountered … anywhere!

Always great service and support...highly recommended!

The Denoyer Jaguar Service Dept does a great job! They are always very responsive and pleasant to work with. I highly recommend them.

Excellent customer service and repairs completed on time.

I had a superior experience and I’m so glad I did not have to go to Grand Rapids or Detroit. What I needed was right in West Michigan.

Blane was amazing, went in looking at an Epace hated it and left with a 23 Fpace. He took his time with us and never got pushy. Bob was great at explaining the ins and outs of the car.

Great people to work with.

Excellent service!

Love coming to DeNooyer Jaquar! Everyone is friendly, the work is done right the first time and Jeff in service is wonderful.

The people there where Friendly and helpful

Very happy with the courtesy and professionalism of Will and everyone I dealt with. I have an hour drive to the dealership so they were willing to communicate and negotiate via phone and email. Car was gassed and detailed when I arrived and the paperwork took ten minutes. Earned repeat business.

Easyest car I've ever bought . Will was outstanding and Carl made it easy to sign. Great job guys ??!

The best place to buy a Jaguar. Service is excellent & Jeff the service manager is top notch. They make sure you are familiar with all the many features on the vehicle. Any questions they are very helpful.

Staff was good. Nice clean waiting room. Service was fast.

Great service

So nice of them allowing their parking lot as a staging area for a road rally

I've asked for the courtesy wash the last three times I've been there and have not received one yet

I just purchased my first Jaguar! I specifically purchased an E-Pace. I had exceptional service from both Dale and Jon. I specifically want to thank Dale for his time, patience, and attention in making sure I was comfortable and new all the "bells & whistles" on my new Jag! I felt like I was the only one that existed in that Dealership when I picked up my Jag. Thank you all again!!!!!

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Awesome customer service and a awesome service department.

Excellent service experience.

Jeff in Jaguar service and Dave the service manager went way above and beyond to make sure this customer was happy. I could not have asked for more, and i would certainly recommend your facility to anyone who wanted service and/or repair. thank you Jeff and Dave. Jaguar 2011 XF

Knowledge and efficientcy. Jag service writer Jeff is great to deal with.

In purchasing our 2017 F-Pace, we had a lot of questions and were debating between the Jaguar and another Lexus. Will's customer service exceeded our expectations. He offered to ride along with us during the test drive and was knowledgeable about all aspects and features of the vehicle (patiently answering my questions as I typed into my Excel spreadsheet). Will followed up with us promptly and was fair and reasonable during the negotiation process. He even searched to find me the exact color and interior I wanted, and had the vehicle shipped from Cincinnati. The day we picked up the ... Read More

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DealerRater - May 29, 2017

In purchasing our 2017 F-Pace, we had a lot of questions and were debating between the Jaguar and another Lexus. Will's customer service exceeded our expectations. He offered to ride along with us during the test drive and was knowledgeable about all aspects and features of the vehicle (patiently answering my questions as I typed into my Excel spreadsheet). Will followed up with us promptly and was fair and reasonable during the negotiation process. He even searched to find me the exact color and interior I wanted, and had the vehicle shipped from Cincinnati. The day we picked up the vehicle, he drove to Kalamazoo from vacation with his family to be there to personally ensure we had our needs met. Then, he spent 45 minutes ensuring we knew every detail we needed to about the F-Pace and how to navigate the features. And he did it all with a smile. Hands down the best service and experience we have ever had purchasing a vehicle. And the service after the sale has been just as good. Thank you DeNooyer Jaguar, and especially Will Krueger, for making this such a fantastic experience.

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